Posted on March 16, 2024

The first year [at Disneyland] I leased out the parking concession, brought in the usual security guards things like that but soon realized my mistake. I couldn't have outside help and still get over my idea of hospitality. So now we recruit and train every one of our employees. I tell the security police, for instance, that they are never to consider themselves cops. They are there to help people. The visitors are our guests. It's like running a fine restaurant. Once you get the policy going, it grows.

- Walt Disney